** CANADA POST IS EXPERIENCING LONGER THAN USUAL DELIVERY TIMES DUE TO COVID-19. THANK YOU FOR YOUR PATIENCE**

ORDERING

Becoming a member is quick and easy. All members must be at least 19 years or over and reside in Canada. It’s free to sign up!

Clients who are over the age of 19 and live in Canada are eligible to purchase medical marijuana through our site.

YES! Our products are of the highest quality and are packed in discrete smell-proof vacuum sealed bags. They are shipped according to Canada Post’s recommended best practice and tracked all the way to your home. Your payment information (such as bank account number, etc.) are kept confidential and not shared with us.

We do not accept large orders that exceed quantities stated on our site as it is intended for personal or medical use only. However, you can place multiple orders at any given time.

If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please contact live chat or email thepotvault@gmail.com with the order number you would like cancelled. If a customer has placed an order and completed interact e transfer but wants to add/change their order, simply contact us as soon as possible to avoid extra shipping costs. If you would like your order cancelled and it has not shipped out yet, please email contact@thepotvault.com *Please note that our efforts are to ensure that you receive your order as quickly and accurately as possible.

PAYMENT

Currently we are only accepting payments through Interac E-Transfers for the time being.

Interac E-Transfer is very safe. Customer will set up and send a password to our secured email address for us to receive the transferred funds. No financial information (such as bank account number, password etc.) are shared with The Pot Vault.

Once you’ve sent your E-transfer, it could take up to 2 hours for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the E-transfer (when we process your order).

If we receive your E-transfer by 9:00 am PST Monday to Friday, your order will ship the same business day or else it’ll ship the following business day. Once your order has shipped, tracking info will be sent by email.

SHIPPING

Orders placed Monday – Friday

1. Orders & payment received BEFORE 11 am PST, will be sent same day.
Tracking codes will be sent same day after 4:00 pm PST

2. Orders & payment received AFTER 11 am PST, will be sent the following business day.
Tracking codes will be sent next day after 4:00 pm PST

*Please note, eTransfers can take a few hours to process and we will not ship out any orders before payment is received.

Orders placed Friday afternoon, Saturday, and Sunday

Payments will be accepted, but orders will not be shipped until Monday.
Tracking codes will be sent the following Monday after 4:00 pm PST.

We charge a flat rate fee of $15 for all orders below $110. All orders are shipped via express shipping and comes with a tracking number. Shipping is FREE for any orders over $110.

Shipment arrival depends on where you are located in Canada. Typically, packages are estimated to arrive at your door within 2 to 3 business days via Xpresspost. You can be assured that your order is of the up most priority when it comes to the arrival of your order.

We package your orders in smell-proof vacuum sealed bags and deliver in a discreet package.

No. We ONLY ship within Canada.

Unfortunately, at this time, all orders must be placed online and shipped to you.

Contact us via email at thepotvault@gmail.com immediately if you have not received your order and we’ll start a trace with Canada Post to locate your package.

If you have not received your order 48 hours after the estimated time of arrival, contact us immediately via live chat on our website or email thepotvault@gmail.com. We will conduct an investigation and take the necessary steps to ensure your package arrives to you safely.

Typically, if the tracking number does not work it could be 2 likely circumstances;

1. The Canada post website has not yet updated their system to include your tracking number. Please allow till the end of day
2. Please ensure that the tracking number is typed in correctly.
You can contact us on our live chat for any further assistance.

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